Complaints Procedure
Customer satisfaction is extremely important to us.
Our Process
How We Handle Complaints
Customer satisfaction is extremely important to us. If something has gone wrong, here is what you can expect:
Get in Touch
Contact us by phone or email with details of your concern.
Acknowledgement
We will acknowledge your complaint within five working days.
Investigation
We will investigate the matter and keep you informed.
Written Response
We will provide a written response together with any proposed resolution.
Independent Resolution
If we cannot reach an agreement, we will advise you of the appropriate independent dispute resolution process available through our certification scheme where applicable.
